Privacy Policy

This Privacy Policy explains how Mohan Krishna CC Cameras, the trading name of Mohana Krishna CC Cameras & Mobile Accessoriess ("MK CCTV", "we", "us"), collects, uses and protects the personal information of our customers. It applies to this website, to our shop and service centre in Bhimavaram, and to messages we send by phone, SMS and WhatsApp.

1. Information we collect

• Contact details: your name, mobile number, WhatsApp number, email address and address.
• Billing details: your GST number, if you give one for the invoice.
• Product and service details: the product, brand, serial number, the problem reported, warranty status, job card number, service charges and delivery details.
• Messages: the content of enquiries and messages you send us by phone, WhatsApp or email.

This website does not have a login, does not take payments and does not use advertising or tracking cookies. The location map on the contact section is provided by Google Maps, which may set its own cookies.

2. How we use your information

• To answer sales enquiries and give price quotes.
• To create and track the job card for a product you hand over for service.
• To raise warranty claims with the brand or its authorised service centre.
• To send you service updates, such as product received, service charges and product ready to collect.
• To prepare invoices and keep business and tax records.

3. WhatsApp, SMS and phone messages

When you give us your mobile number for a sale or a service request, we may contact you on that number by phone call, SMS or WhatsApp with messages about that sale or service, for example your job card number, the status of your product, service charges and delivery.

WhatsApp messages are delivered through the WhatsApp Business Platform provided by Meta. We send only messages related to your dealings with us. You can stop receiving WhatsApp messages from us at any time by replying STOP, or by calling or messaging us at the numbers below.

4. Who we share information with

We do not sell or rent your personal information. We share it only where needed:

• Brands and authorised service centres: product and serial number details, to process repair and warranty claims.
• Messaging providers: your mobile number and the message content, to deliver SMS and WhatsApp messages.
• Authorities: where we are required to by law.

5. How long we keep information

We keep customer and job card records for as long as needed to provide service, to handle warranty claims, and to meet accounting and tax requirements.

6. Security

Customer records are kept in our business software with access limited to our staff by individual login. No method of storage is completely secure, but we take reasonable steps to protect your information.

7. Your choices

You may ask us to show you the information we hold about you, to correct it, or to delete it where we are not required to keep it. You may also ask us to stop sending you messages. Contact us using the details below.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its effective date.

9. Contact us